Shipping & Returns
The easiest way to order from us is to purchase via our website using a credit card (Visa or Mastercard) Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
We are also happy to take orders over the phone or via email if preferred. Payment for manual orders can be made by credit card (Visa or Mastercard).
To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.
For manual orders contact us at: firstname.lastname@example.org
We want to keep shipping costs down for you as much as possible so we offer a flat rate of $9.95 for all orders under $150. Spend over $150 and shipping is on us! Please note that this applies to Australian orders only.
Selected artworks, furniture and rugs are excluded from this FREE shipping. We always work really hard to get the best shipping quotes for you, but as these items are much larger and much more fragile, we need to send with a courier! Please feel free to get in touch for a shipping quote!
Whilst we work super quickly to pack your order, please be aware that freight times can vary.
At Whitepepper, we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.
For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.
For an exchange or credit note, you need to contact us and return the item to us within 14 days of receiving it.
Any returned item must be in perfect condition, with no damage to the item or the packaging.
Any refund amount will be less the shipping charge. All refunds will be less $9.95 freight
We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund.
Shipping charges will be waived only if the returned item is faulty.
Any credit notes issued will be valid for 3 months.
Refunds or credit notes are only processed once the original item has been returned to us.
All items must be returned at the expense of the customer